Decagon agents gain live web search powered by Perplexity's Search API
Decagon's customer-service agents can now search the live web mid-conversation instead of escalating or guessing. The new Tool Template, available to all customers, runs on Perplexity's Search API — the same index of hundreds of billions of web pages behind Perplexity's answer engine — and grounds time-sensitive answers in cited, real-time sources such as current state insurance regulations or third-party outage status.
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FAQWhat did Decagon announce on AUG 28, 2026?
Decagon's customer-service agents can now search the live web mid-conversation instead of escalating or guessing. The new Tool Template, available to all customers, runs on Perplexity's Search API — the same index of hundreds of billions of web pages behind Perplexity's answer engine — and grounds time-sensitive answers in cited, real-time sources such as current state insurance regulations or third-party outage status.
What is Decagon?
Decagon's agents handle support conversations end to end for companies like Duolingo and Notion, with an ops console that lets non-engineers shape agent behavior.
Where is the official source for this announcement?
It was published by Decagon on AUG 28, 2026 via decagon.ai, the company's official channel. AgentMaps cites the primary source for every charted signal.