Map/Customer & Sales/Decagon8.0°S, 87.0°E
CUSTOMER & SALES

Decagon

Decagon's agents handle support conversations end to end for companies like Duolingo and Notion, with an ops console that lets non-engineers shape agent behavior.

EnterpriseWebAPIGPT · Claude● Active
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Position on the world map

CUSTOMER & SALES · 8.0°S, 87.0°E
Company
Decagon
Launched
2024
HQ
San Francisco
Pricing
Enterprise
Platforms
Web · API
Runs on
GPT · Claude

Signals & timeline

Chronicle
SEP 02, 2026
LaunchDecagon introduces Campaign Composer for proactive, compliant outreach
Campaign Composer extends Decagon's Proactive Agents into outbound campaigns over voice calls and SMS, self-serve configured: running hours, retry logic, attempt caps, and cadence, with contact-field suppression, opt-out and wrong-party flags, and built-in PII/PHI redaction for regulated programs such as debt collection, prescription refill reminders, and travel upgrades. Campaigns follow up over days or weeks within set limits; Hertz is cited as a customer. ↗
AUG 28, 2026
UpdateDecagon agents gain live web search powered by Perplexity's Search API
Decagon's customer-service agents can now search the live web mid-conversation instead of escalating or guessing. The new Tool Template, available to all customers, runs on Perplexity's Search API — the same index of hundreds of billions of web pages behind Perplexity's answer engine — and grounds time-sensitive answers in cited, real-time sources such as current state insurance regulations or third-party outage status. ↗
AUG 19, 2026
LaunchDecagon launches Assist: an AI copilot for human support reps
Decagon Assist is an AI copilot for the human representatives on a team. It surfaces context from earlier AI-agent conversations, suggests next-step actions, drafts brand-aligned responses, answers knowledge-base queries, transcribes live voice with guidance, and translates chats in real time — all inside existing systems like Salesforce, Zendesk, and Front, sharing a knowledge base with Decagon's agents. ↗
JUN 02, 2026
FundingDecagon doubles its valuation
Agentic customer support keeps compounding as enterprises replace first-gen chatbots. ↗

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Field notes

FAQ

What is Decagon?

Decagon's agents handle support conversations end to end for companies like Duolingo and Notion, with an ops console that lets non-engineers shape agent behavior.

Who makes Decagon?

Decagon is built by Decagon, headquartered in San Francisco, and launched in 2024.

Is Decagon free?

Decagon uses a enterprise pricing model and is available on Web, API. Check decagon.ai for current plans.

What models does Decagon run on?

On AgentMaps, Decagon is charted as running on GPT · Claude.