Decagon introduces Campaign Composer for proactive, compliant outreach
Campaign Composer extends Decagon's Proactive Agents into outbound campaigns over voice calls and SMS, self-serve configured: running hours, retry logic, attempt caps, and cadence, with contact-field suppression, opt-out and wrong-party flags, and built-in PII/PHI redaction for regulated programs such as debt collection, prescription refill reminders, and travel upgrades. Campaigns follow up over days or weeks within set limits; Hertz is cited as a customer.
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DECAGON.AIDecagon · Chronicle
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FAQWhat did Decagon announce on SEP 02, 2026?
Campaign Composer extends Decagon's Proactive Agents into outbound campaigns over voice calls and SMS, self-serve configured: running hours, retry logic, attempt caps, and cadence, with contact-field suppression, opt-out and wrong-party flags, and built-in PII/PHI redaction for regulated programs such as debt collection, prescription refill reminders, and travel upgrades. Campaigns follow up over days or weeks within set limits; Hertz is cited as a customer.
What is Decagon?
Decagon's agents handle support conversations end to end for companies like Duolingo and Notion, with an ops console that lets non-engineers shape agent behavior.
Where is the official source for this announcement?
It was published by Decagon on SEP 02, 2026 via decagon.ai, the company's official channel. AgentMaps cites the primary source for every charted signal.